4/4 Digital & AI in CX webinar series:

Q&A discussion: Digital and AI in CX – Deep dive

On-Demand Webinar

In this final installment of our Digital & AI in CX Series, the Genesys experts are here to answer common questions on the subject matter, deep diving into topics that have proved to be most contentious.

Take this opportunity to put your questions directly to the experts and get the answers you need to:

Determine the right digital channels for your organisation
Design seamless customer journeys
Increase digital engagement
Use AI to understand customer pain points
Deliver personalised CX across digital channels
Improve first-contact resolution and reduce cost to serve

Plus we will show you how Digital and AI capabilities work together to improve customer-agent interactions and delight the right customers at the right time with the best offers or advice.

Join us to experience the power of Genesys Digital & AI capabilities with a demonstration of:

Predictive Engagement
Messaging
Predictive Routing
Bot Flows and more

This is the forth webinar in our Digital & AI in CX Series, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you.

5 October: Why your digital transformation strategy will most likely fail (and how to stop it) – learn more

12 October: Why you shouldn’t focus on technology when evaluating conversational AI for your business – learn more

19 October AI in CX: You’re biased, and you don’t even know it – learn more

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Meet the Speakers

James Walford
Innovation Lead – Conversational AI
Genesys

Jarryd Tuyau
Senior Solutions Consultant
Genesys

Carl Jones
Director, Digital Engagement AI
Genesys

Julian Tass
Solutions Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.