3/4 Digital & AI in CX webinar series:

AI in CX: You’re biased, and you don’t even know it

On-Demand Webinar

Artificial intelligence (AI) has become a core component in delivering personalised customer experience at scale, but it can only be as well-rounded and inclusive as the data it uses. Organisations need to be conscious of bias, and follow best practices to ensure the use diverse data sets and inclusive training data.

In this session, we’ll explain what you need to be aware of to avoid bias in AI and we’ll walk through some examples of bias and why major companies often get it wrong.

This webinar will explore:

  • What is bias in AI?
  • What are the causes?
  • What are the consequences?
  • How can we minimise bias in AI?

This is the third webinar in our Digital & AI in CX Series, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you.

Register for the rest of the series:

5 October: Why your digital transformation strategy will most likely fail (and how to stop it) – learn more

12 October: Why you shouldn’t focus on technology when evaluating conversational AI for your business – learn more

26 October Q&A discussion: Digital and AI in CX – Deep dive – learn more

Meet the Speaker

James Walford_Genesys

James Walford
Innovation Lead – Conversational AI