2/4 Digital & AI in CX webinar series:

Why you shouldn’t focus on technology when evaluating conversational AI for your business

On-Demand Webinar

With ‘Conversational AI’ fast reaching the buzzword status, it’s easy to assume that successfully implementing a chatbot or voicebot revolves around simply picking the right technology and plugging it in.

However, we’re here to burst that bubble… Successfully deploying conversational AI-powered bots in your business should revolve much less around the technology itself and more around how you approach the project as whole.

In this session, we’ll draw on experiences of helping organisations of all sizes across a wide spectrum of industries with their conversational AI projects, to take you through all the steps you need to consider. We’ll tell you what works (and what doesn’t) and what to look out for along the way.

Join us to get jargon-free guidance on:

  • Where to start
  • Getting your stakeholders on board
  • Setting expectations and measuring success
  • Selecting use cases
  • Designing conversations
  • Blending bots and humans in a single interaction

This is the second webinar in our Digital & AI in CX Series, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you.

Register for the rest of the series:

5 October: Why your digital transformation strategy will most likely fail (and how to stop it) – learn more

19 October: AI in CX: You’re biased, and you don’t even know it – learn more

26 October Q&A discussion: Digital and AI in CX – Deep dive – learn more

Meet the Speakers

James Walford_Genesys

James Walford
Innovation Lead – Conversational AI

Carl Jones

Carl Jones
Director, Digital Engagement AI – ANZ