Strategic workforce planning and decisions in minutes
Workforce management can be a lengthy task. To make the right choices, you have to consider information from across channels and business tools. And, as you add more systems and software your contact centre, you also add complexity.
This makes it hard to zero-in on the necessary data to predict call volumes and staffing needs. But with workforce management software, it doesn’t have to be.
Decisioning tools can help. Improve your staffing strategies, develop hiring plans and manage business challenges. Intelligently assign resources to deliver the best possible customer experiences. With artificial intelligence (AI) support, it’s easier to crunch data across systems and software.
This data gives you accurate contact centre forecasting in minutes. Use these insights to schedule employee time weeks in advance. Plus, by scheduling in advance, you have built-in flexibility when agents need it.