More bang for your buck

571% ROI over 3 years – big return for a call centre solution


A switch to PureCloud means big results

A Total Economic Impact (TEI) study conducted by Forrester examined Genesys PureCloud from all angles — costs to deploy, benefits, return on investment. Here’s what they found.

laptop sales

$2 million in costs avoided

by skipping upfront hardware and software costs and expenses of scaling up

Social responsibility

$255,000 saved

with a 50% reduction in employee turnover due to better usability and visibility

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$1 million saved each year

due to a 25% boost in productivity from the PureCloud user interface

Source: “The Total Economic ImpactTM of Genesys PureCloud,” December 2017

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Learn how Forrester Consulting calculated the Total Economic Impact of Genesys PureCloud and download the study for more details.

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More than 11,000 customers in over 100 countries trust Genesys to orchestrate seamless omnichannel customer journeys and build lasting relationships.


Built for people

Employees get the information they need in a tool they love using.The first UX-driven call center application, PureCloud improves productivity, agent happiness and more.


Built for change

Dream big. With a rich feature set, rapid go-lives, new releases each week and access to pre-built integrations and open APIs, you’re ready for anything.

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