A Total Economic Impact (TEI) study conducted by Forrester examined Genesys PureCloud from all angles — costs to deploy, benefits, return on investment. Here’s what they found.
by skipping upfront hardware and software costs and expenses of scaling up
with a 50% reduction in employee turnover due to better usability and visibility
due to a 25% boost in productivity from the PureCloud user interface
Source: “The Total Economic ImpactTM of Genesys PureCloud,” December 2017
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