Fill your day with discussions, not dial tones – and run your contact centre more efficiently
Empower your entire call centre team with the ability to dial phone numbers automatically, screen out calls that have shown busy signals, and track outbound engagements
Skip busy signals and answering machines; only activate an agent once the call is connected.
Give your agents the scripts they need to drive the conversation and meet compliance standards in a single call centre application.
Automatically dial, show the ideal call script and capture customer data on a single screen for ease.
Upload lists of contacts and maintain a centralised do-not-call list to stay in compliance with local and regional regulations.
Use packaged integrations, open APIs and a partner marketplace to flexibly mix and match solutions.
Track each activity and results in a centrally managed database, to gain a complete view of the customer engagement.
“The call blending and predictive dialling capabilities of Genesys Cloud allow agents to make outbound calls during quiet periods, significantly improving productivity and the levels of customer service.”
-Lalith Abeysena, Chief Operating Officer, Diabetes Victoria