We’ll come to your office and explore ways to:
Take advantage of this opportunity to work with Genesys experts — no technical expertise required. Keep your personalised chatbot or voicebot for 30 days at no cost.
After you’ve been accepted into the workshop, we’ll schedule the half-day session. You’ll discover how to:
Build, orchestrate and report on multiple bots – Amazon, Google, IBM, Nuance, Genesys or others — and customise them
Use 80 pre-built and configurable microapps to address common self-service needs
Use knowledge management to store and index responses to common questions
For example, create a simple payments bot on a chat channel and use the same code to automatically render it on your IVR
“85% of our service is through artificial intelligence with Watson as the first point of contact. Genesys helped us get much higher productivity and saved us time servicing customers; increase retention and satisfaction.”
– Head of Customer Experience, Bradesco / next, Brazil
This workshop is available for businesses with more than 400 contact centre voice seats.
“We assumed that chatbots will provide 30% reduction in call volume, but actually it exceeded our expectations. It’s important to have the possibility to escalate to an agent and give them the full journey view.”
– Head of Technical Operations and Customer Service Solutions, DNB
“Having independence from a specific bot means we don’t have to redesign anything in the business logic or rethink the platform. We can mix bots based on routing decisions.”
– Service owner communication systems, Bosch Service Solutions, Germany