Deliver a customer experience that's beyond expectations
Your on-premises call centre has served you well. But yesterday’s systems weren’t designed for ever-changing customer expectations. Moving away from your existing technology doesn’t have to be intimidating. The right guide makes navigating the migration journey easier and more predictable, with far lower risk and faster time to business value. There’s a reason companies trust Genesys to migrate their call centres to the cloud: our experience and a program we call PureBridge Cloud.
Take the guesswork out of call centre migrations
Reduce risk and complexity
Minimise risk with a proven migration methodology tuned to your unique requirements, special offers that ensure you avoid double payments during your migration and technical scholarships to train your talent. And a no-cost assessment workshop makes it easy to get started.
Accelerate time to value
Successfully migrating core contact centre functions first consolidates and simplifies disparate systems, channels and data. You’ll see day one cost savings and improved performance metrics — and set the foundation for innovation.
Personalise your plan
Together we’ll define a realistic migration strategy. You’ll receive a personalised plan that details what each delivery phase looks like, with special attention to routing, change management and a technology bridge for reporting continuity.
Experience the difference with Genesys
Your migration journey is a relationship, not a transaction.
Enjoy measurable benefits on Day 1
Focus on your business outcomes. Consolidate systems that drive up maintenance, support and integration costs. Simplify infrastructure with a single application, a single point of administration, and unified data and reporting. See reduced costs and improved KPIs on Day 1.
Trust a proven process
With a prescriptive migration approach that’s simple, proven and backed by ROI, you can implement solutions based on your unique use cases. Then apply an agile, phased delivery — instead of trying to do everything at once.
Go cloud today or as you're ready
Genesys Cloud is built on a public cloud, microservices-based architecture. It lets you map your path to cloud with on-premises subscription, hybrid, on-premises with cloud services or multicloud. We have proven cloud options for every organisation.
Rest assured we're with you all the way
Your migration journey doesn’t end with the go-live party. You receive ongoing guidance and services to make sure you get the results you expect.
Coca-Cola Business Services North America
See what Genesys customers are saying
“Now, we’re not waiting two years for a software release or server upgrade. We’re able to simply switch on new capabilities when required and use them in the right way, which is a major paradigm shift. Genesys Cloud has changed the game for us, constantly bringing new functionality.”
Head of Contact Centres for Westpac NZ
“Technology is not only driving innovation. It is driving business strategy. The technology platform choices that we make are strategic and critical and we’re looking to Genesys as a provider of a key strategic platform to help us continue to innovate with new services and capabilities for our consumers and merchants.”
One hand to hold
“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.”
Operations Leader, Quicken Customer Care
“This is the best contact centre I could have imagined. We’ve been ranked the number one Vodafone contact centre worldwide. And with the new innovative channels we’ve developed, we know there’s a lot more to come.”
Head of Contact Centre and Telesales, Vodafone
“With Genesys Cloud , it’s much easier to control queues and move resources around. Every time a customer makes contact, our advisors automatically see their full history. So, we’re able to provide them with better information, quicker service and a superior experience.”
Head of Communication Centre, Lowell Norway
“One of the big keys to success for us was our ability to manage and measure our business at a whole different level. We’ve got more insight at our fingertips than we could ever think of having before. And that helps us manage our experience for customers. We’re an obsessed organisation, so those experiences are very important to us.”
Managing Director, Insight and Enablement, ATB Financial
Call centre migration resources
The essential migration checklist for identifying the right customer experience solution
Not all cloud contact centre vendors can deliver true omnichannel service
The proof is in the data: Nemertes Research Business Value Analysis
Delivering on the promise of world-class omnichannel customer experiences
Preview your migration journey
Transition means opportunity. Discover what your migration journey could look like and learn how a technology makeover of your existing call centre will empower you to make every moment count. You’ll get a proven process to assure smooth operations and measurable results. Getting started is easier than you think with a no-cost assessment. To learn more, take the tour.