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(Online) has launched three services on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations, and services that address their unique customer needs.
Contact Center Reporting Services include:
Lightstream Reporting Interface – an alternative user interface for Genesys historical reporting needs that is easy to configure, highly responsive, and reliable – all with minimum overhead. It enables contact center reporting to drive up customer service ratings – while driving down service costs.
SecureCX Risk Assessments – enables organizations to identity threats and vulnerabilities that can potentially impact their business, and to analyze controls that reduce risk. The SecureCX Risk Assessment helps organizations ensure that they, and their customer information, are secure and protected from threats and vulnerabilities – now and in the future.
SecureCX Penetration Testing – helps organizations protect their Genesys implementation and, ultimately, their sensitive customer data. Through a comprehensive analysis of vulnerabilities and potential vulnerabilities, online provides an in-depth technical review of an organization’s current Genesys implementation security posture and identifies business risks that need to be addressed. SecureCX Penetration Testing helps organizations ensure that they, and their customer information, are secure and protected from threats and vulnerabilities – now and in the future.
To learn more about the features and benefits of Online Business Systems and contact center reporting, visit the application listing on the Genesys AppFoundry.
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