Back by Popular Demand: Build a Bot Workshops at Xperience19

Our Build a Bot session is back at Xperience19 — and it’s even bigger and better than last year. Now, you can attend individual breakouts for Genesys® PureCloud®, PureConnectTM and PureEngageTM platforms. Choose the session that corresponds with the Genesys platform you leverage — and gain hands-on experience to build your own bot and personalize it.

Build the Right Bot for You
Each session leverages a user-friendly Genesys developer tool that enables you to build your own bot with Natural Language Understanding, self-service features and Genesys artificial intelligence (AI), including orchestration of multiple bots from Amazon, Google and Genesys to improve omnichannel customer experience.

  • PureCloud platform: Use Architect to create a bot that integrates with the PureCloud platform.
  • PureConnect platform: Leverage Intelligent Automation to craft a bot for the PureConnect platform.
  • PureEngage platform: Get expert guidance through Genesys Designer to build a bot for your PureEngage platform.

These sessions give you an overview of Genesys chatbot capabilities as well as hands-on experience. Walk away with a personalized chatbot that you can equip with various self-service options, such as authentication, identification and bill payment.

Experience the Genesys Advantage
Not only will you learn how to create your own chatbot, you’ll also gain experience needed to become more comfortable with AI. For example, design an application in one channel and instantaneously deploy it across other channels. We make it easy for you to give your customers the best possible experience.

Xperience19 isn’t just about building bots, check out all sessions so you don’t miss anything. And register today for Xperience19 — the customer experience event of the year.