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Conversational AI — the use of artificial intelligence-powered chatbots and digital assistants — is driving contact center transformation globally as organizations look to introduce and automate personalized customer experience at scale. The Genesys Accenture strategic partnership offers unrivaled value and expertise to help you execute on this vision.
Proven Track Record
One of the world’s leading strategy and consulting organizations, Accenture, has been at the customer experience forefront with Genesys for over 14 years. Together, we’ve helped clients worldwide safely and successfully transition to omnichannel.
Building on this success, we’re taking our partnership to the next level to provide the best technical and business conversational AI solutions. Essentially, we fuse the Genesys Cloud CXTM platform and Google Contact Center AI technology with the Accenture offering.
This means that you can create customer experience-focused, analytics-driven, digitally enabled, next-generation contact centers with higher-performing employees. And you can do it faster, more cost effectively and with significantly less risk than ever before.
Lifting the Hood on Conversational AI
As a highly innovative Genesys Gold Partner, Accenture brings an exceptional transformational consultative approach that’s supported by over 200 Genesys-certified consultants. Each of these consultants align with Genesys AI solutions, enabling you to deliver digital transformation a a personalized customer experience.
This innovative artificial intelligence-powered customer journey will be on display at the exclusive invite-only Accenture Kaleidoscope event on February 5 at the Truman Brewery in London.
Learn more about Conversational AI and the Genesys and Accenture partnership online today.
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