Choose Accenture and Genesys for your best-in-breed, next-generation customer experience solution. With one technology platform, you get the digital channels customers want, the analytics you need to stay on top and the tools to turn up your workforce performance.
Stop by our booth #13, Section T3 and schedule a visit to meet with contact center AI experts who are driving customer experience transformations globally.
Join us at our booth
Build customer loyalty with Experience as a Service. Genesys CloudTM and Genesys AI deliver the personalized experiences your customers want.
When you know your customers, you can provide a differentiated experience and build the trust that lasts a lifetime.
Accenture is the key go-to-market strategic partner for Genesys and Google Cloud contact center AI. Take your customer experience to a new level with Genesys and Google Cloud Contact Center AI.
Watch the video and join us for a personalized demo at Kaleidoscope Booth #13, Section T3
Accenture, a Genesys Gold Partner, is uniquely positioned to help you transform your contact center and deliver next-generation customer experiences. In partnership with Genesys, Accenture has designed its Applied Customer Engagement Plus (ACE+) framework to automate customer service interactions using AI. Together, Genesys and Accenture have delivered:
Increase in containment rate
Increase in net promoter score (NPS)
Increase in first contact resolution
Lower cost of deploymen
Teaming with Genesys
Recognized as Genesys partner of the year
Certified skilled resources on Genesys Technology
The European telecommunications company successfully migrated its legacy contact center to a modern hybrid model (80:20 – Off:On) to manage 180 complex applications. This resulted in 50 high volume transactional use cases handled by virtual assistants and 85% containment rate, preventing unnecessary live agent escalation.
Migrated 8 million customers to new SAP system integrated with Genesys contact center platform. Enhanced IVR self-service rate and contact center reporting. With a business rule-based strategy, the company improved its inbound and outbound routing.
