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Laís is the Sr. Research Operations Specialist at Genesys. Before Genesys, she worked as the Research Operations Manager at Bumble where she built the function from the ground up. In the past, she has also worked in customer support and understands the importance of providing an efficient and empathetic experience. In her current role, Laís owns the Sponsor User Program, a panel of companies and individuals in the industry that are enthusiastic about participating in UX activities that will help Genesys evolve and shape the future of customer service.