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Jenna Feldman is a Customer Advocacy Manager at Genesys. She has spent the last 1.5 years managing our global community of over 6,000 advocates who make up the Genesys Customer Advocacy Program (GCAP). Jenna also oversees Genesys peer review generation strategy and strives to amplify the Voice of the Customer on our trusted review sites. Since joining Genesys, Jenna has collaborated with some of our top customers to leverage their stories and experiences as they progress through their advocacy journeys with Genesys.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
