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Adam Ackerman is the Head of Health Sector Industry Strategy at Genesys. He's dedicated to empowering the innovation of healthcare experience delivery and is excited for the future of its category realization. Adam’s goal is to empower patient centered experiences across the entire Health Sector at Genesys, with specific vertical focus on providers, payors and life sciences. He's worked with a broad range of health institutions to drive organizational outcomes on population health, medical benefit management, patient engagement and activation, health data interoperability, and provider network development tactics.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
