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Brett Weigl is General Manager, Digital, AI and Journey Analytics at Genesys. He specializes in digital-first solutions for complete customer experience and AI across both digital and the contact center. Previously, Brett led the Digital Engagement product management team at Salesforce Service Cloud. Before Salesforce, Brett led product for social media engagement solutions at ExactTarget (later acquired by Salesforce). Brett has a 20-plus year background in hi-tech, since 2004 in SaaS companies.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
