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Fenrick James is a Technical Team Manager in Genesys Customer Care. He is a certified Scrum Master and passionate about user-centered design and experience. This drive equated in achieving a Master’s degree in Human Computer Interaction – Informatics from Indiana University. Fenrick enjoys reading, spending time with his family and travelling. His driving focus is building relationships toward the common good.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
