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Sharda is a Director with the Genesys Professional Services leading the Self-Service and Automation Practice. With a passion for customer success, Sharda and her teams have led various customers engagements across verticals and platforms, with the aim of improving customer experiences, creating self-service opportunities and delivering well rounded solutions. Sharda has a Masters in Wireless and Telecommunications Engineering and MBA from University of Maryland, Robert H. Smith School of Business and lives near the Washington, DC metro area.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.
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