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Sharda is a Director with the Genesys Professional Services leading the Self-Service and Automation Practice. With a passion for customer success, Sharda and her teams have led various customers engagements across verticals and platforms, with the aim of improving customer experiences, creating self-service opportunities and delivering well rounded solutions. Sharda has a Masters in Wireless and Telecommunications Engineering and MBA from University of Maryland, Robert H. Smith School of Business and lives near the Washington, DC metro area.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
