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Aravind is the Senior Director of Applied Research, based in Hyderabad. The Applied Research group falls under the AI umbrella and is responsible for developing algorithms that power our AI products, building proof of concepts for features and sometimes entirely new products. Aravind has been with Genesys for nearly a decade now, spearheading speech research initially before transitioning to the wider AI gamut. Aravind has a Ph.D. in Computer Engineering and has authored 12 issued patents since joining Genesys.