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Kal Patel is the Genesys Principal Architect, SRE for PureCloud. Over the past few years, I have lead teams that create, integrate and evangelize proven technical solutions and best practices. I have extensive experience with microservices, cloud-native, distributed-systems architectures, CI/CD, continuous performance & scale, DevOps transformations. My passion is to build solutions that solve problems for customers. I am focused on building strong teams that collaborate across different business functions to achieve measurably improved results.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
