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Tim Friebel is a part of the Intelligent CX Journeys team within Strategic Business Consulting at Genesys. He has over 20 years of experience in enterprise software sales, integration, program and product management and marketing. He has been in a position of thought leadership in the Customer Journey Management and Analytics space since its inception over the last decade. Tim is a technologist at heart and is passionate about helping clients build impactful strategy and solutions that address CX business objectives and drive continuous value.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
