Tim Friebel

As the Global Director of AI and Innovation Value, Tim and team help customers set AI for CX and EX strategies and prioritize where to focus investment and resources with practical assessments and workshops. In addition, his team assists customers with their business cases and understanding of the projected and realized value AI solutions bring. A 6-plus year Genesys veteran in the Business Consulting, Self-Service and Automation and Experience Transformation teams, Tim draws on his more than 20 years of experience in conversational AI, customer journey management and contact center as a consultant, product, marketing and partner leader to help customers achieve their business objectives.