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Dave is the Global Lead for PureConnect Customer Care at Genesys. Dave manages a team of over 200, spread across the globe to ensure customers are supported 24 x 7, throughout the year. He came to Genesys via the Interactive Intelligence acquisition and previously held a number of roles within Professional Services including Director of PureConnect in EMEA, as well as Director of North American Engineering for PureConnect. Dave is passionate about investing in his people, which ultimately helps ensure his customers receive the best experience they can, on a daily basis.