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Iurii Koretniuk manages the Genesys Global Customer Experience (CX) Design and Voice of the Customer (VoC) practices. He brings over a decade of experience in the development and implementation of loyalty and retention programs with work at major companies like Mastercard and a variety of advertising agencies. He strongly believes in data-driven decision making, empowered by data exploration and analysis, and in the importance of storytelling and visualization in conveying the right messages to customers. Iurii is an NPS2 Certified Professional and Certified Customer Experience Professional.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
