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Paul Lasserre is the Vice President of Product Management for Artificial Intelligence at Genesys where he leads the company overall AI strategy, investments, and go-to-market. Paul received an MBA from Stanford University and an MS in Fluid Mechanics from the French Naval Academy. Before Genesys, Paul was a French naval officer. He chased Somali pirates in the Indian Ocean and oversaw the navigation department of nuclear submarines. Paul dedicates time to his passion for old world wines (where he also applied the concepts of machine learning to the wine retail industry in various start-ups), Kite Surfing and his three young daughters.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
