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Rebecca is the PureCloud Self-Service Product Manager at Genesys, she helps our customers improve how they deliver CX. She works on features that enhance self-service interactions between businesses and their customers. She came to Genesys via the SpeechStorm acquisition and previously led Pre-Sales across EMEA and APAC for the GIA (Genesys Intelligent Automation) product, before moving to USA from Ireland to take up her current role.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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