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As Staff Product Manager Self-Service and Automation at Genesys, Rebecca helps our customers deliver great CX. With a background in Business Analysis, Consulting and Sales, Rebecca enjoys getting to the heart of customer pain points and delivering features that enhance self-service interactions between businesses and their customers. She's originally from Ireland and now lives in North Carolina where she loves to spend time exploring the great outdoors.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
