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Michael Braverman is the Director of PureConnect Cloud Business Operations at Genesys. In this role, he provides leadership in the strategic direction and operational initiatives of the PureConnect Cloud services. Before Genesys, he worked in the logistics and management consulting sectors. Michael earned a BS from Butler University and his MBA from the University of Notre Dame. He lives in the Indianapolis area with his wife and two sons.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
