Colum Gorman

Colum is a Senior Account Executive for GAAP (Genesys App. Automation Platform) formerly known as SpeechStorm. He is responsible for GAAP sales across UK & Ireland, Southern EMEA and APAC. He has 25 years experience in the Contact Centre software industry covering many aspects but primarily Voice Recording, CRM and IVR. He is based in the Genesys Frimley office in the United Kingdom.

Posts By Colum Gorman

Make Omnichannel and Self-Service Pillars of Your Customer Experience Structure

September 27, 2017

Make Omnichannel and Self-Service Pillars of Your Customer Experience Structure

In these customer-centric times, customers want control over the conversations they have with companies. They demand guided,...