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Mika Lefebvre is Director of Competitive Intelligence at Genesys. As a recognized and passionate expert in the customer experience solutions market, Mika helps Genesys’ executive committee, sales teams, and strategic solutions teams by delivering competitive insights and opinions. Mika has over 15 years of experience in the Customer Engagement space as a vendor and customer. He hold a Master’s degree in engineering and computer science from l’Ecole Supérieure d’Ingénieurs de Rennes and a Master’s degree in Marketing and Business Administration from the Paris-Sorbonne Graduate Business School. He is also Genesys’ Chief Cycling Officer.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
