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Damian is the Vice President of Product Management at Genesys. He is an evangelist for personalized customer experiences across all channels, Damian believes that if you design self-service well and listen to your customers, they will use it more. For the past 5 years Damian has been a leading advocate for personalization in voice self-service and is rapidly extending this concept to other channels.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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