Damian Kelly

Damian is the Vice President of Product Management at Genesys. He is an evangelist for personalized customer experiences across all channels, Damian believes that if you design self-service well and listen to your customers, they will use it more. For the past 5 years Damian has been a leading advocate for personalization in voice self-service and is rapidly extending this concept to other channels.

Posts By Damian Kelly