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Damian is the Vice President of Product Management at Genesys. He is an evangelist for personalized customer experiences across all channels, Damian believes that if you design self-service well and listen to your customers, they will use it more. For the past 5 years Damian has been a leading advocate for personalization in voice self-service and is rapidly extending this concept to other channels.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
