Your Genesys Blog Subscription has been confirmed!
Please add genesys@email.genesys.com to your safe sender list to ensure you receive the weekly blog notifications.
Subscribe to our free newsletter and get blog updates in your inbox
Don't Show This Again.
Charlie has spent over 20 years in the customer experience field, helping businesses translate challenges and strategic imperatives into solutions through people, process, and technology. He's considered a trusted advisor to many Fortune 500 companies, and he has been a valued partner and contributor to countless CX transformations. The advancement in power and accessibility of AI technology has become a massive enhancement to the toolkit he is able to bring to transformation strategy and discussions.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
