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Charlie Godfrey is a Director of Strategic Business Consulting – Intelligent CX Journeys at Genesys. He has over 20 years of experience in contact center management and customer experience design. He has held positions of thought leadership in both technical and business organizations. Charlie was a Genesys customer prior to joining the company 8 years ago. Since coming to Genesys, he has worked with some of our largest customers to help them set their strategy, design differentiated customer experiences, and get the most value from their Genesys platform.