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Mark Stanley is the Genesys director of strategic business consulting. Mark helps companies align sales and service delivery to their brand promise and to works with them to define and achieve business goals by leveraging technology to refine the service delivery process. Mark provides strategic transformation services, rapid business assessments, focused workshops and training sessions.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
