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Praphul loves to build what’s next. He has a passion for solving customer problems by leveraging design, technologyy and data science in a SaaS-y way. Praphul brings over 20 years of experience in customer experience, AI and the analytics space, and has held leadership positions in many organizations, like Microstrategy and Genesys, where he built and launched many products in the market.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
