Strategic technology partners bring AI-Powered Experience Orchestration to life

These key global strategic partners represent the best in technology innovation and service delivery—along with alignment and commitment to Genesys values.

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Partnerships that accelerate your success

Each of these strategic technology partners is a leader in their field, bringing unique value to each customer and situation. Key benefits for customers include:

Leadership in technology and innovation

Our combined expertise, industry knowledge and years of success make it possible to bring your bold vision for customer experience to life.

Global access to markets and customers

Alliance partners are global businesses with great brands and thousands of customers. Complementary to Genesys, they are known for their innovative technologies.

SaaS solutions at scale

Alliance integrations keep it simple for customers to respond immediately. Remove the complexity of scaling for unforeseen customer demands.

Accelerating better business results

By combining the strengths of global innovators, you gain more value and see results more quickly by using the best-of-breed solutions you select.

Genesys strategic alliances

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Amazon Web Services

Deliver the future of experience orchestration on a leading AI-powered platform. Get closer to your customers and employees with every interaction using Genesys Cloud, built on AWS.

Reach the market more swiftly with ready-made AI capabilities, facilitated by AWS services like Amazon Bedrock, which assist you in extending and integrating Genesys Cloud beyond the contact centre.

Only Genesys plus AWS offers you flexibility, reliability, and scalability unmatched by other cloud providers.

Maximise your Genesys investment by purchasing through the AWS Marketplace for additional cost savings.

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Salesforce

Salesforce and Genesys assist businesses in integrating data, agents, bots, and communication channels for more intelligent end-to-end customer and employee experiences. With a new native integration between the Genesys Cloud platform and Salesforce Service Cloud, the solution combines enterprise contact centre and workforce engagement management capabilities to make agent and supervisor jobs more seamless. Through bidirectional data-sharing between the platforms, organisations can eliminate silos and better understand customer interactions, behaviour and history across their journeys.

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ServiceNow

Genesys and ServiceNow are collaborating to enhance customer and employee experiences. The two companies plan to integrate the Genesys Cloud™ platform with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for organisations worldwide called Unified Experience from Genesys and ServiceNow. By combining industry-leading AI, automation, and digital capabilities from both companies, Unified Experience from Genesys and ServiceNow brings together the best of each platform to unify customer service teams through a single desktop, centralise routing across departments and channels, and optimise workforce engagement for more personalised customer experiences and simplified employee experiences.

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Genesys technology partners

Genesys Cloud integrates seamlessly with the technologies your business already uses, helping you streamline operations, unify data, and deliver better customer experiences more quickly. Our platform connects with leading solutions including Adobe, Epic, Google Cloud, Microsoft, Meta, Zendesk and Zoom.

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Resources

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Product overview

CX Cloud from Genesys and Salesforce

Consolidate and strengthen your tech stack with the best of Genesys and Salesforce to form a comprehensive, customer service and engagement solution.

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Strategic alliances