2023 Gartner® Magic Quadrant™ for Contact Centre as a Service

Genesys named a Leader
– and positioned highest in Execution

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Genesys provides the best technology to drive remarkable customer experiences for organisations of any size.

Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app. A simple phone system won’t cut it anymore.

Meet Genesys Cloud. The radically easy, all-in-one cloud contact centre solution.

Deliver personalised customer engagement on the channel of your customers’ choice and give your team the tools to make every moment count.

Learn how

Call Centre

Create experiences that effortlessly blend automated and human resources for inbound and outbound engagement.

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Digital

Enable your agents to engage customers — and each other — anytime, anywhere, on any digital channel seamlessly.

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AI / Automation

Make agents’ jobs easier, boost revenue and grow customer loyalty with artificial intelligence (AI) and automation.

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WEM

Give your employees the tools, support and growth opportunities they need to love what they do with workforce engagement.

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View all capabilities

Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:

400%

Increase in digital sales

AI engages customers at the right time and with the right resource and action.

25%

Increase in agent productivity

Arm your agents with the tools and skills to amaze your customers.

100%

ROI in <3 months

Discover lasting ROI from your contact centre in months, not years.

Xerox

Creating a unified global customer experience

Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.

Technologies

Contact Centre Software Digital Customer Engagement Integrations Reporting & Analytics Artificial Intelligence

The best brands connect with Genesys

Big, small, simple or complex – find your next contact centre with Genesys

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Genesys named a Leader – and positioned highest in Execution