Xperience ANZ 2024 | July 2024 Register now

Inbound call centre

An inbound call centre is a customer service function dedicated to receiving incoming calls from customers or potential customers. The inbound call centre handles a variety of customer calls, ranging from product questions to technical support to sales inquiries. Customer service representatives who understand the company’s products and services — and can provide helpful advice and solutions — typically staff inbound call centres.

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Inbound call centre

Keep exploring

Predictive routing

Inbound

IVR

Apps and Integrations