Genesys Recognises Partners for Driving Innovative AI-Powered Experience Orchestration Programs Across APAC

Genesys®, a global cloud leader in AI-Powered Experience Orchestration,  honoured its top-performing partners across Asia Pacific (APAC) at the 10^th Annual Genesys APAC Tech Summit. Held in Bangkok (Thailand), the event celebrated the regional partners that contribute to APAC’s thriving ecosystem dedicated to helping organizations orchestrate exceptional experiences that help drive improved customer loyalty, employee engagement and productivity, and operational efficiency.

With the theme ‘Leveling Up Together’, the annual Partner Awards Summit brings together partners, technical teams and solution leaders to explore how AI and digital technologies are shaping the future of customer experience. It spotlights partners who have unlocked new opportunities to deliver exceptional customer value, execution excellence and meaningful impact through the Genesys Cloud™ platform.

“Genesys partners are an extension of our sales team, helping drive accelerated results and achieving new heights together. Our robust network of partners plays a pivotal role in advancing our vision for experience orchestration and reinforcing our customer-centric approach. Together, we’re enabling businesses to prepare for the future with AI, cloud and digital technologies, while empowering our partners to build scalable, profitable practices. This year’s award winners have truly exemplified what it means to harness the power of Genesys Cloud AI to deliver empathetic, personalised experiences at scale,” said Gwilym Funnell, Vice President, Partners and Alliance, APAC at Genesys.

“Being recognised as ‘India Partner of the Year’ for the third consecutive year is a powerful testament to the trust our customers place in us and the strength of our collaboration with Genesys,” said Arijit Bonnerjee, Senior Vice President & Head – India Region, Tata Communications. “Together, we remain deeply committed to pushing the boundaries of innovation, setting new benchmarks, and empowering enterprises across India with seamless, future-ready platforms.”

Genesys APAC Partner Award Winners for Fiscal Year 2025:

• APAC Partner of the Year: Fujitsu Limited
• APAC Innovation Trailblazer of the year: Spark New Zealand
• APAC Marketing Impact Partner of the Year: NTT Communications Corporation
• Japan Partner of the Year: Mitsui Knowledge Industry Co., Ltd.
• ASEAN Partner of the Year: NTT MSC Sdn. Bhd.
• Australia & New Zealand Partner of the Year: QPC Australia
• Greater China Partner of the Year: Continuous Technologies International Limited
• India Partner of the Year: Tata Communications Ltd.
• Korea Partner of the Year: GS Neotek

About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit  https://www.genesys.com/en-sg.

© 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Media Contacts

Manali Pattnaik

Director APAC Communications, Genesys

manali.pattnaik@genesys.com

+65 83217924