Genesys Recognises Partners for Driving Innovative AI-Powered Experience Orchestration Programs Across APAC

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, honoured its top-performing partners across Asia Pacific (APAC) at the 10^th Annual Genesys APAC Tech Summit. Held in Bangkok (Thailand), the event celebrated the regional partners that contribute to APAC’s thriving ecosystem dedicated to helping organisations orchestrate exceptional experiences that help drive improved customer loyalty, employee engagement and productivity, and operational efficiency.

With the theme ‘Levelling Up Together’, the annual Partner Awards Summit brings together partners, technical teams and solution leaders to explore how AI and digital technologies are shaping the future of customer experience. It spotlights partners who have unlocked new opportunities to deliver exceptional customer value, execution excellence and meaningful impact through the Genesys Cloud™ platform.

“Genesys partners are an extension of our sales team, helping drive accelerated results and achieving new heights together. Our robust network of partners plays a pivotal role in advancing our vision for experience orchestration and reinforcing our customer-centric approach. Together, we’re enabling businesses to prepare for the future with AI, cloud and digital technologies, while empowering our partners to build scalable, profitable practices. This year’s award winners have truly exemplified what it means to harness the power of Genesys Cloud AI to deliver empathetic, personalised experiences at scale,” said Gwilym Funnell, Vice President, Partners and Alliance, APAC at Genesys.

“In today’s dynamic customer experience landscape, the careful and smart use of technology can be a key differentiator in delivering exceptional customer service. Our longstanding partnership with Genesys has been crucial to our goals of becoming an industry leader in enabling organisations to deliver real-time, empathetic, and meaningful customer interactions. This recognition reflects, and affirms, the trust that our customers place in QPC Australia to lead their CX transformation with confidence,” said Peter Levine, Commercial Director, QPC Australia.

Genesys APAC Partner Award Winners for Fiscal Year 2025:

• APAC Partner of the Year: Fujitsu Limited
• APAC Innovation Trailblazer of the year: Spark New Zealand
• APAC Marketing Impact Partner of the Year: NTT Communications Corporation
• Japan Partner of the Year: Mitsui Knowledge Industry Co., Ltd.
• ASEAN Partner of the Year: NTT MSC Sdn. Bhd.
• Australia & New Zealand Partner of the Year: QPC Australia
• Greater China Partner of the Year: Continuous Technologies International Limited
• India Partner of the Year: Tata Communications Ltd.
• Korea Partner of the Year: GS Neotek

About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit  https://www.genesys.com/en-sg.

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Media Contacts

 Manali Pattnaik

Director APAC Communications, Genesys

manali.pattnaik@genesys.com

+65 83217924