Workforce engagement management

Elevate your employee experience

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Build a company culture employees love

Delivering exceptional experiences doesn’t stop with the customer — today’s employees expect them, too. Workforce engagement management (WEM) makes it easy to create great employee experiences. WEM focuses on the human side of your contact centre to improve employee engagement. And it simplifies operations while increasing efficiency.


identify improving worker well-being as important or very important to their organisation’s success

Deloitte Global Human Capital Trends, 2021


believe improving contact centre workforce engagement significantly enhances the quality of customer experience

Frost & Sullivan, 2019


of executives say building an organisational culture that celebrates growth is their most important action for transforming work

Deloitte Global Human Capital Trends, 2021

Earn brand loyalty with better employee experiences

When employees feel valued, supported and engaged, customer satisfaction rises. Your work environment and bottom line improve, too.

Harness the power of your people

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Genesys named Top Rated for Call Centre Workforce Optimisation by TrustRadius

All-in-one, easy to use and powered by AI

Explore the interactive graphic below to learn how three key areas of workforce engagement provide the tools you need. Deliver personalised employee experiences — all within a single contact centre solution.

Put your employee experience first

Take your employee engagement to the next level

Happier employees create better customer experiences

WEM is about more than improving productivity. It’s about building a better business.

Base decisions on hard data and employee feedback. Create a company culture that attracts and retains the best agents. WEM proves that putting call centre employees first improves business performance. Schedule a demo to see how Genesys can help your business.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.