Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. Visit www.genesys.ai.

Posts By Genesys

21/02/2024

Customer Service Primer: Contact Centre CRM Systems

Managing customer relationships has never been more critical for contact centres at the front line of customer service. Failure...

07/01/2024

Use Data to Drive Empathetic Service in Government

Data integration is not a new concept. It’s been a challenge for many years as agencies try to share data while also...

01/08/2023

Customer Experience Management Challenges and Opportunities for Digital-Native Organisations

If you’re just playing catch-up with your customer service, your brand will likely fall behind. Make omnichannel customer...

18/07/2023

7 Security Promises Your Contact Centre Vendor Should Keep

Customers share valuable data with your business every day, including names, phone numbers, addresses, payment information and...

01/10/2022

Genesys Predictive Engagement Is Your Next CX Superpower

Imagine you’ve been asked to create a proactive message that will reach customers who are browsing your company’s website to...

20/09/2022

Improving Customer Experience in Insurance Can Reduce Costs

Insurance customers might leave for a better price, but they’re most likely to stay for the service. Service quality is the...

17/09/2022

7 Reasons Retail CX Is Better on the Cloud

Omnichannel shopping, personalisation and dynamic human behaviours all contribute to the design of innovative retail experiences...

12/09/2022

Meeting the Shifting Needs of Customer Experience in Banking

Banks are in a predicament. Three-quarters of banks report they’re actively working on a customer experience (CX)...

09/09/2022

Back to Basics: Call Centre Software

It’s back to school season for many around the country. So, there’s no better time to get a refresher on a key term in the...

13/08/2022

How to Avoid a Cloud Contact Centre Migration Shipwreck

For 2,500 years, lighthouse beacons have served two purposes: to warn mariners of dangerous shallows and rocky coasts, and to...

25/11/2021

Delivering Connected, Empathetic Experiences at Scale Means Keeping Customers at the Centre of the Journey

Authors: Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud, and Barry O’Sullivan,...

07/09/2021

Congratulations to the 2021 Genesys Customer Innovation Awards Winners

We’re excited to announce the winners of the 16th annual Genesys Customer Innovation Awards, which shine a spotlight on...

21/06/2021

The Customer Is Always on the Right Channel

Stop and think about the numerous ways you communicate. Just this week, I called for a vet appointment, texted my orthodontist...

29/03/2021

ICYMI: Genesys Cloud Feature Releases for February 2021

Last month brought a stream of significant new Genesys Cloud™ capabilities. Main themes from February 2021 releases include...

08/02/2021

Rethinking On-Premises with Hybrid and Multicloud

Contact centres are hurtling toward digital transformation at breakneck speeds. And as the race to the cloud intensifies, a lot...