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We’re excited to announce the winners of the 16th annual Genesys Customer Innovation Awards, which shine a spotlight on organisations that truly go above and beyond to deliver exceptional customer experience (CX). In a year marked by adversity, it’s clear our customers and partners are working harder than ever to provide Experience as a Service to their customers.
Despite the pandemic and other challenges, our Customer Innovation Awards winners excelled and made superior CX their primary goal. Some customers reinvented themselves and pivoted under difficult circumstances. Others were on the frontlines caring for COVID-19 patients — stretching beyond measure. Many of our winners increased productivity, saved costs and improved the employee experience. But, most importantly, they all put their customers first by enhancing CX and delivering empathy to customers.
This year, we received 33% more nominations than last year — and the most entries in the history of the awards. Nominations poured in from companies throughout 29 countries. Our judges, comprised of industry influencers, past customer winners and Genesys executives, were impressed with the quality of nominations and had the difficult decision of narrowing the field down to 27 finalists to eight winners.
2021 Winner Highlights:
