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We value people and practice empathy. Genesys employees listen and seek to understand before acting. We excel as a team — thinking “Genesys first,” not “me first” — and support decisions we may not agree with. Talent is distributed, work is distributed, decisions are distributed, people are empowered, goals are aligned. There is no finger pointing; instead, we help each other and celebrate successes together as One Genesys.

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Genesys values

An organisation is only as strong as its values. At Genesys, we work together toward three common goals to deliver exceptional experiences to our customers and our employees.

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Embrace Empathy

We demonstrate empathy by cultivating an environment of openness, caring and belonging where we push each other to improve.

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Fly in formation

We collaborate to achieve shared goals by operating with agility as a cohesive team — One Genesys.

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Go Big

We strive as a team to raise the bar on our performance and focus on creating a positive impact in our ecosystem.

Pay and benefits

Each Genesys location has its own unique benefits package that our employees can take advantage of. Here are some of the top benefits available to our employees located in the United States.

Time to recharge and give back

With open time off, getting away from work is as simple as a conversation with your manager. We give and with available volunteer time off, so you can serve the causes that matter to you most.

The coverage you need

Genesys provides a variety of plans to tailor your coverage across medical, dental, vision and telehealth to ensure you have peace of mind about your physical and mental health.

Great ideas come from anywhere

Our employees can work remotely. With supportive tools, team members collaborate in the comfort of their homes. We have offices around the world, but we commit to virtual employment globally.

Training and development

We all want to continue to grow. Genesys has internal resources for professional development and offers educational reimbursements to help you achieve your short-term and long-term professional goals.

Invest in your future

No waiting period or restrictions. The Genesys 401K is as flexible as it gets. We match up to $4000 each year. And with Brightplan, you’ll connect with financial expertise to set yourself up for financial success.

Support for families

Family matters most. Therefore, Genesys offer up to $20,000 per year for fertility/infertility treatments and $3,500 towards adoption, to reduce the financial burden of growing your family.

The right frame of mind

At Genesys, we choose behaviors and practices that promote stress management and mental health, such as Free Fridays during the month of August to allow ample opportunity to live your best life.

Maternity/paternity leave

To ensure you have the time you need to welcome your child, Genesys offers 12 weeks of parental leave with no waiting period, regardless of birth, adoption or fostering.

Explore career possibilities at Genesys

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Research & Development

Be the one whose code reads like poetry

Research & Development

Be the one whose code reads like poetry

Our products enable 70 billion interactions every year. Naturally, words like resiliency, security, scalability, and automation are at the heart of every line of code we write and operate.

Potential career paths:

  • Software Development
  • AI, Machine Learning and Data Science
  • UI/UX Design and Development
  • Product Management
  • DevOps and Site Reliability
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Sales

Be the one who closes the deal on their dream job

Sales

Be the one who closes the deal on their dream job

In Sales, we work with customers to change the way they conduct business, through our innovations, executions and our industry leading technologies.

Potential career paths:

  • Account Executive
  • Solution Consultant
  • Partner Sales and Enablement
  • Sales Operations
  • Analytics and Forecasting
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Professional Services

Be the one who makes it happen

Professional Services

Be the one who makes it happen

The Professional Services team works side by side with customers to implement our products. They use their technical skills to ensure that the solutions meet the customers’ needs.

Potential career paths:

  • Implementation and Professional
    Services Consultant
  • Renewal Manager
  • Partner Management
  • Training and Education
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Customer Success

Be the one who creates their dream job

Customer Success

Be the one who creates their dream job

Our Customer Success teams focus on ensuring that our customers use the Genesys products to meet their goals and maximize their return on investment.

Potential career paths:

  • Technical Support Engineer
  • Account Manager
  • Customer Success Manager
  • Curriculum Development
  • Technical Instructor
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Marketing

Be the one who brings in the next lead

Marketing

Be the one who brings in the next lead

Our Marketing team is focused on expanding the Genesys brand to new markets and communicating the newest features and releases to our potential customers.

Potential career paths:

  • Product Marketing
  • Brand Development
  • Public and Analyst Relations
  • Analytics and Reporting
  • Digital and social media
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IT

Be the one who makes the systems work

IT

Be the one who makes the systems work

The Genesys IT team is focused on building, maintaining and securing our internal IT infrastructure, to enable our employees around the world to work effectively and efficiently.

Potential career paths:

  • Salesforce Development
  • Security Engineer
  • Service Desk and Support
  • Project Management
  • Infrastructure and architecture
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Finance + Administration

Be the one who calculates our success

Finance + Administration

Be the one who calculates our success

Our finance teams are core to our success. By advising our product, marketing and sales teams on forecasting, accounting and balance sheets, they keep our business on track.

Potential career paths:

  • Revenue
  • Payroll
  • Treasury
  • Procurement
  • Facilities
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HR

Be the one who helps build careers

HR

Be the one who helps build careers

Our Genesys HR team sets everyone up for success, ensuring all global employees are able to work in a happy and inclusive environment.

Potential career paths:

  • Talent Acquisition
  • Employee Relations
  • Total Rewards
  • Learning and Development
  • Diversity and Inclusion
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Emerging Talent

Be the one to start your career at Genesys

Emerging Talent

Be the one to start your career at Genesys

Genesys has a strong internship program as well as a growing associate program for multiple departments. Start your career where you can make a direct impact.

Potential career paths:

  • Research and Development
  • Sales
  • Business Operations
  • Marketing
  • Finance
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Hear what Genesys team members have to say

We believe fostering a culture of empathy and belonging starts with education. It includes frank discussions. It’s grounded in respect for one another.

— Eric Thomas, Global Diversity, Equity and Inclusion Officer

Learn more

I decided, long ago, that I would not go back into the closet. I made the decision to avoid changing pronouns and talking vaguely about my spouse. I’m proud that Genesys affords me the right to live out and proud.

— Ed Crabtree, Technical Writer

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4.2

Stars 42

Overall

4.3

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Culture & Values

4.3

Stars 43

Work/Life Balance

85%

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Recommend to a friend

89%

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Approve of CEO

Tony Bates
Genesys CEO

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Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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