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Craft a custom call centre with Genesys Cloud integrations

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Drive results with integrated systems

Create unique experiences fast

Deliver the service experiences your customers demand — and your business users expect. Meet shifting needs in real time, using flexible integrations.

Keep pace with shifting priorities

New technologies emerge every day. Enable your developers to integrate nearly anything using public REST APIs, embeddable frameworks and more.

Install with just one click

You deserve a well-supported ecosystem of enhancements and integrations. With the Genesys Cloud™ platform, many top integrations take just a single click to install.

Explore off-the-shelf integrations to reach your goals faster

Customer relationship manager (CRM) integrations

Seamlessly integrate Genesys Cloud with your CRM system, from Salesforce to SugarCRM. Power workflows, simplify routing, connect data across systems and more.

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Case management and workflow integrations

Simplify workflows, track progress and reduce costs with case management apps. Connect to Unified Service Desk, Microsoft Dynamics 365, SAP, ServiceNow and more.

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Unified communications and collaboration

Use voice, digital and collaboration solutions that work across your business — or bring your own. Connect with tools like Microsoft Teams and Zoom.

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Operations integrations

Use all your favorite tools, apps and solutions. From Okta SSO to webhooks, you can connect Genesys Cloud to other systems — without heavy IT support.

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AppFoundry® Marketplace

Get off-the-shelf integrations. With just a few clicks, you can choose from pre-built solutions, premium apps, free trials, blueprints and templates.

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Business intelligence

Easily harness insights from your data. Built on a smart data platform, Genesys Cloud integrates with top BI tools like eMite, Survey Dynamics, Brightmetrics and more.

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Bots and automation

Give customers access to support at any hour with bots and artificial intelligence (AI). In addition to native capabilities, Genesys Cloud integrates with Amazon Lex, Google CCAI and many more.

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Voice enhancements and integrations

Voice matters. Do it well with flexible telephony choices and enhance the experience with integrations for voicebots, transcriptions, voice verification and more.

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Workforce engagement integrations

Get historical and real-time adherence data with workforce optimisation integrations. Drive better outcomes with gamification solutions employees will love.

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Create customer experiences without limitations

Genesys Cloud provides flexibility to meet your unique needs. With hundreds of native integrations, you’re prepared for any customer service scenario. Connect your data across those integrations with your contact centre, ensuring you always have the information needed to make the best possible decisions.

27%

of organisations’ revenue is generated by APIs and integrations

“2021 Connectivity benchmark report,” Mulesoft, 2021

Mq ccaas 2023
Gartner logo

2023 Gartner® Magic Quadrant™ for Contact Centre as a Service

Genesys named a Leader
– and positioned highest in Execution

Get the Gartner report

Enable your teams to use their favorite tools

Flexible integrations improve employee and customer experiences. Better serve customers, streamline processes and eliminate time-consuming tasks. Genesys Cloud is easy to use for technical and non-technical users, and it can accommodate nearly any business need.

Create a connected CX ecosystem

Connect solutions to ensure your workflow logic is based on all relevant data. With simple integrations, Genesys Cloud can gather event data from your web, digital and back-end systems and pair it with customer engagement data the platform captures.

With unified data, you can leverage Genesys AI tools or an API service from Google, Amazon or IBM. Build smarter workflows across the entire customer journey.

Get a true business partner

Integrating your favorite tools — whether built in-house or by a third-party vendor — is easy. With Genesys, you get complete professional services. We work with you to understand your requirements, plan implementations and build custom integrations with nearly any system.

And if you need a new solution, you’ll have access to our full suite of global partners. You can get custom solutions for any need — with confidence you’re receiving leading support.

Put your developers first

Genesys Cloud is built by developers, for developers. Take advantage of our robust developer community, which includes developer-focused forums in addition to customer support forums.

With open online documentation of our rich APIs and downloadable toolkits, getting developer support is simple. Additionally, we provide DevCasts, blogs, podcasts and more — all dedicated to your developers’ growth.

Do more with a flexible, open architecture

Take full advantage of modern cloud strategies and technologies. Genesys Cloud is an API-first platform designed for scalability, resilience and agility.

You can use the same APIs and developer tools to evolve your system over time. Build powerful custom functionality when you need it. Integrate new technologies at a moment’s notice with plug-and-play functionality, all while keeping data and channels synchronised.

Connecting our contact centre with Slack messaging and Tableau business intelligence — as well as in-house call scripting and CRM systems — was massive. Because of the ease of working with Genesys Cloud, if we ask IT if they can do something, the answer’s usually ‘Yes’.

— Jackie Gonzalez, Vice President, Operations, PATLive

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Innovate faster with Genesys Cloud integrations

See what else you can do with Genesys

Reporting integration and export

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Exceed your customers’ expectations every time

6 reasons why Genesys Cloud is the platform for you

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Genesys Recognised as a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Leader

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Making Data AI-Ready

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Practical guide to creating a contact centre RFP

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Do better business with Genesys Cloud integrations

Connect all the tools and technologies your organisation needs to succeed in one unified solution. Genesys makes it possible to keep pace with shifting customer expectations and advancing technology — without added stress to your IT department. Request a demo today to see how Genesys Cloud seamlessly integrates with leading solutions and apps.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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