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If you’ve followed the growth and evolution of Genesys, you know that every six months we summarize innovations across the Genesys portfolio. Winter Innovations 2020 ushers in a new era of customer experience technology with capabilities that are available today.
Focusing on Personalized Customer Experiences
Consumers around the world prefer to interact with businesses that treat them as individuals, so improving relationships with customers is paramount. Our Winter innovations reflect this vision of delivering personalized customer experiences through end-to-end, cloud-based solutions.
This focus prompted some name changes, too. The Genesys® PureEngageTM application is now called the Genesys Multicloud CXTM application and the PureCloud® product is the Genesys Cloud CXTM platform. These new names reflect our growth as a business and the many strategic innovations we’re introducing for choice and flexibility. Throughout the year, you’ll hear more about the power of the Genesys Cloud CX platform — an all-in-one solution and our public cloud contact center platform.
We’re also delivering innovations exclusively via the Genesys Cloud CX platform. This makes it easy to consume new capabilities no matter how you deploy solutions. This includes artificial intelligence (AI), digital, predictive analytics and more, for any Genesys product you use. Keep core contact center operations onsite and add new features as cloud services.
With this pivot to the cloud, we’re making it simpler to adopt the Genesys Cloud CX platform. And it starts with new usage-based pricing that lets you tailor subscriptions to match your own evolving business requirements to improve the customer experience.
Serving Billions of Customer Experiences
Genesys technology handles 70 billion customer experiences. Yes, that’s 70 billion interactions per year. That means we support businesses of all sizes in a way that is highly efficient and customizable for your needs.
Let’s take a look at some of our favorite winter innovations you can use now:
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