March 17, 2020

AI Automation Makes Humans Cool Again

Artificial intelligence (AI) automation isn’t the end of the world as agents know it. In fact, the future is bright. Automation is shining the light on the needs for live agents. And AI could actually mark the beginning of a more rewarding career path.

When you automate routine or repetitive tasks, it frees your agents to focus on the bigger issues. They’re available to step in when customers need them most and become your champions of customer service.

Pivot With Technology 

Learn more about which trends will change the future of the call center in our on-demand webinar, “Megatrends shaping customer service in 2020,” featuring guest speaker Kate Leggett from Forrester Research. Or if you only have a few minutes, catch the highlights in our Megatrends webinar bytes.

Joseph Ciuffo

Joe Ciuffo is a Product Marketing Director for Genesys concentrating on voicebots, chatbots and predictive chatbots. Previously, he held roles in Product Support and Technical Sales at Genesys. Joe is...

Topics:

AI and Machine Learning

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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