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Artificial intelligence (AI) automation isn’t the end of the world as agents know it. In fact, the future is bright. Automation is shining the light on the needs for live agents. And AI could actually mark the beginning of a more rewarding career path.
When you automate routine or repetitive tasks, it frees your agents to focus on the bigger issues. They’re available to step in when customers need them most and become your champions of customer service.
Pivot With Technology
Learn more about which trends will change the future of the call center in our on-demand webinar, “Megatrends shaping customer service in 2020,” featuring guest speaker Kate Leggett from Forrester Research. Or if you only have a few minutes, catch the highlights in our Megatrends webinar bytes.
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