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As a member of the Genesys Healthcare team, Susan is focused on helping customers improve both patient and employee experiences leveraging technology as a tool. Her passion for helping patients stems from her personal experience as a caregiver, which led her to earn her patient advocacy certification from UCLA. Prior to Genesys, Susan held various leadership positions in customer success, services sales and program management focused on helping healthcare, enterprise and government clients innovate their communications and operational processes.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
