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Tommy Minta is a digital and AI expert at Genesys, and is dedicated to helping organizations throughout North America tackle the challenge of undergoing digital transformation initiatives. With over 15 years of experience in IT and customer experience solutions, Tommy has worked collaboratively with both large and small brands across a variety of industries to design, develop and implement their customer journeys.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
