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Mike McClelland serves as a Senior Principal Strategic Consultant at Genesys. Prior to joining Genesys, Mike served in SVP and VP roles at both Servion and ClickFox, where he had led their partner management, project management, global support, sales engineering, information architecture and information security teams. He has also held technology service leadership positions with NICE Systems and MCI, having focused on telephony deployment and integration with leading-edge customer experience platforms. With his present day position, he's highly focused on partner and client strategies across the contact center UC, infrastructure, WFM, WFO, QM, CRM, chat, email, dialer, customer journey analytics, robotics, AI and next best action decision tree systems. Having combined experience working for Saudi Arabian, Israeli, American and Indian companies, you'll find a culturally adept exec ready to bring the best-of-class customer experience practices into your business.