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As the Global Strategic Lead for Experience Transformation, Mike McClelland is keenly focused on helping his customers adopt technologies and methodologies to positively impact customer and employee experiences. Helping his customers understand the holistic perspectives of advancements in contact center and customer journey analytics is where Mike strives to perform everyday. Mike holds over 25 years leadership, deployment, and consulting experience in the contact center and customer journey analytics industries across nearly every manufacturer in the Gartner Magic quadrant top tiers. During this period, he has offered his services across the United States, Canada, Israel, India, UK, China, and Saudi Arabia providing a unique global cultural perspective of technology adoption. He has also served on the advisory board for multiple state university customer experience and digital design curriculums helping shape the future of the industry at the university level.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
