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Mike McClelland serves as a Senior Principal Strategic Consultant at Genesys. Prior to joining Genesys, Mike served in SVP and VP roles at both Servion and ClickFox, where he had led their partner management, project management, global support, sales engineering, information architecture and information security teams. He has also held technology service leadership positions with NICE Systems and MCI, having focused on telephony deployment and integration with leading-edge customer experience platforms. With his present day position, he's highly focused on partner and client strategies across the contact center UC, infrastructure, WFM, WFO, QM, CRM, chat, email, dialer, customer journey analytics, robotics, AI and next best action decision tree systems. Having combined experience working for Saudi Arabian, Israeli, American and Indian companies, you'll find a culturally adept exec ready to bring the best-of-class customer experience practices into your business.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
