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Thomas Tritten is the WFO Solution Architect at Genesys. He has been with Genesys for over 20 years and has been working in the Workforce Optimization/Employee Engagement space since 1994. Tom's career spans over 30 years in the contact center industry. He must be really passionate about contact centers!
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
