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The agentic AI CX platform for the enterprise

AI that’s purpose-built for CX — connecting customer intent to the people, systems and workflows that resolve, automate and deliver customer experiences.

Explore Genesys Cloud
Gartner named Genesys a Leader for the 12th consecutive year

Stop automating interactions. Start orchestrating experiences.

Explore Genesys Cloud

Trusted by the world’s best organisations

Genesys Cloud AI

AI for everyone who touches the customer experience

Orchestrate your human and AI workforce around what matters most. Your customers.

Deliver automation that feels human

Meet complex customer needs with AI agents that can reason, act and adapt across experiences.

Discover Agentic Virtual Agent

Make every experience more efficient

Give your team the AI partner they need to save time, operate seamlessly and drive better outcomes.

Explore AI copilots

Optimise customer journeys in real-time

Track, measure and improve holistic experiences with intelligent, AI-powered insights.

Enhance journey management

Connect experiences across the enterprise

Enrich every experience with a unified platform that connects your data, tools and systems.

Learn about integrations
Woman using a smartphone outdoors, with a chat conversation showing a customer disputing a charge and an ai virtual agent responding Man wearing glasses working at a desk, with a copilot chat panel showing an agent adding a user named cameron o'connor to a queue.Woman in a warehouse checking her phone while holding a package, with an overlay showing conversion analytics of 21k conversions at an 86% rate.Genesys logo at the center of a circular diagram connected to icons representing people, chat, payments, documents, and data integrations.

A trusted leader for today’s customer experiences

See why

25+

years of history

8,000+

total customers

100+

countries served

7B+

conversations supported quarterly1

54

days to customer go-live on average1

30+

compliance certifications

1 As of Q3 FY 2026

Customer loyalty is the most powerful force in business

Genesys helps the world’s biggest brands earn and keep it.

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Connect CX to every system that matters

Genesys integrates with Salesforce, ServiceNow and the deepest partner ecosystem in CX.

Explore integrations

Discover the new experience economy

AI is rewriting how we measure customer experience. Learn the metrics that connect customer happiness to the bottom line.

Find out more
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TRENDING TOPICS

CX expertise you can count on

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Report

State of Customer Experience 2026 Global Report

See how agentic AI and rising expectations are reshaping the future of CX.

Download the report
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Report

The AI era demands more from all of us. See how we’re responding.

Learn how Genesys is creating lasting value through our operations and solutions.

State of CX webinar

Webinar

AI Has Changed Customer Expectations. Now What?

Webinar — what the new State of CX 2026 data reveals.

 

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Ebook

2026 Buyer’s Guide for AI and CX

ANALYST REPORTS

Analysts and users agree — Genesys is a leader

Recognised as a leader by analysts and users alike, setting the standard in customer engagement solutions.

2026 leader enterprise
G2bestsoftware2026 badge persona aiproducts
2026 users most likely to recommend
G2bestsoftware2026 badge persona customerserviceproducts
Americas regional leader enterprise
Latam regional leader enterprise
Apac regional leader enterprise
Emea regional leader enterprise
Badge tr 2026 buyer s choice
Badge tr 2025 top rated
Gartner Magic Quadrant for Contact Center as a Service (October 2026) with Genesys and NICE leading the Leaders quadrant.

2026 Gartner® Magic Quadrant™ for Contact Centre as a Service

Genesys was named a Leader for the 12th consecutive year — and positioned highest in Ability to Execute.

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The IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment

Genesys named a Leader for Worldwide Conversational Intelligence and Analytics Software

Gartner bar chart of vendor product scores for the Global Contact Center use case (August 2026), with Genesys highest at 4.12, followed by Amazon Web Services at 4.03 and NiCE at 3.79.

2026 Gartner® Critical Capabilities for Contact Centre as a Service report

Genesys ranked #1 in Customer Engagement Centre and Global Contact Centre Use Cases

See Genesys Cloud in action

Talk with an expert to see firsthand how you can achieve lasting customer loyalty and drive real efficiency today.

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