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    Solutions Capabilities Industries

    AI-Powered Experience Orchestration

    Prebuilt solutions

    Genesys Cloud CX

    Deliver personalized experiences at scale with a comprehensive contact center.

    Genesys Cloud EX

    Drive employee efficiency in your contact center and beyond with a WEM standalone solution.

    AppFoundry® Marketplace

    Extend the Genesys Cloud platform with pre‑integrated apps.

    Open platform

    Dev Tools and Public APIs Continuous innovation Cloud architecture Security and trust Global availability Integrations

    Deliver end-to-end personalized experiences at scale

    AI and automation

    Realize value faster with purpose-built AI that’s easy to deploy, control and optimize.

    Contact center software

    Optimize with intelligent automation and embedded AI that delivers value from day one.

    Digital customer engagement

    Seamlessly connect on any channel with humans and AI-powered bots.

    Customer journey management

    Connect data silos to orchestrate and optimize end-to-end customer and employee experiences.

    Workforce engagement management​

    Unlock employee potential with built-in AI that simplifies management and drives impact and retention.

    Cloud architecture and open platform

    Innovate continuously, scale globally and build any customer experience.
    All capabilities

    Trusted across industries

    Banking

    Build trust and loyalty with seamless banking experiences across channels — every time.

    Healthcare

    Create secure, connected patient experiences that transform their care at scale.

    Retail

    Personalize every shopping experience with scalable retail support your customers can count on.

    Insurance

    Keep up with policyholder demands across channels using an AI-powered technology platform.

    Government

    Deliver secure, trusted digital government services that exceed customer expectations.

    More industries

    Discover how companies across industries achieve their specific goals with Genesys.

    Your company and Genesys

    Discover how pioneering organizations are reshaping the landscape of customer experience.

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  • Customers

    Redefine your success standards

    Leading brands worldwide are making customer experience a competitive differentiator with Genesys.

    Customer stories

    Succeed and grow

    Case studies Customer success Professional services Product support Training and certification

    Connect and engage

    Customer communities Advocacy program Developer center

    Spotlight

    Read why HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration

    Read more
  • Partners

    Ascend to new heights with our partners

    Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.

    See partners

    Explore our partners

    Strategic alliances AppFoundry® Marketplace Find a partner

    Partner with Genesys

    Become a partner Partner programs Partner portal

    Partnership in action

    Genesys received a 5-star award in the 2024 CRN Partner Program.

    Learn more
  • Resources

    Get the resources you need

    Discover the latest research, reports and resources to orchestrate more connected experiences.

    All resources

    Explore

    Reports and guides Demos and videos Webinars and events Blogs Podcasts

    Learn

    Training and certification Product knowledge Development

    Trending

    Access our flagship research report for global insights into the future of CX.

    Get the report
  • Company

    A great partner, a great place to work

    Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.

    More about Genesys

    Who we are

    About us News Careers Leadership

    Why Genesys

    Sustainability Awards and recognition

    Recent

    The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report

    Get the report
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AI-Powered Experience Orchestration, seamless customer experience

Explore how AI influences and enables Experience Orchestration

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