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    Genesys Cloud CX
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  • Solutions

    Genesys named a Leader in the 2021 Magic Quadrant for Contact Center as a Service

    BY INDUSTRY

    Retail

    Personalize the shopping experience with a connected journey.
    Financial services

    Transform banking engagement with seamless experiences across channels.
    Government

    Deliver on the promise of digital government.
    Healthcare

    Create secure, connected patient experiences at every touchpoint.

     All Solutions

    BY ORG TYPE

    Enterprise

    Manage complex experiences with enterprise contact center software.
    SMB

    Deliver big customer experiences with small business solutions.
    Mid-sized

    Drive custom experiences at scale with agile, flexible solutions.
  • Products

    Capabilities

    Contact center software

    Run your contact center with software that makes great customer experience easy.
    Digital

    Be in touch anywhere, anytime with an all-in-one suite of digital channels.
    AI and automation

    Power your contact center with Genesys AI for personalized experiences at scale.

     All Capabilities
    Workforce engagement

    Attract, nurture and retain the best agents for your call center.
    Integrations and apps

    Craft a custom call center with apps and integrations.
    Help desk

    Support employee questions at scale with a modern help desk.

    Products

    Genesys Cloud CX

    Power deeply connected experiences through the seamless, all-in-one contact center solution.

    Genesys Multicloud CX

    Deliver competitively superior customer experiences and digital transformation at scale.

    Genesys DX

    Bring the best of AI chatbots and human support together with Genesys DX.

     All Products
  • Partners

    Genesys Ascend partner portal

    Existing Genesys partners can log into the portal now.
    Partner overview

    Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
    Channel partners

    Set your customers up for long-term success with market-leading solutions from Genesys.
    Strategic alliances

    Benefit from our alliances with global technology brands and integrations with platforms your customers use.
    Independent consultants program

    Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys.
    Technology and AppFoundry partners

    Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
    Find a partner

    If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help.
  • Why Genesys

    Super Human Service

    for your contact center

    We’re behind every customer smile.

    The Genesys Edge

    Latest innovations

    We’re constantly innovating. See the latest customer and employee experience releases.
    Trust and security

    See how Genesys solutions meet and exceed modern security standards.
    Customer success and services

    Choose a dedicated partner that works with you before, during and after your deployment.
    Beyond

    Discover a community of continuous learning and innovation for customer experience professionals.

    Who we are

    Our vision

    Create experiences rooted in empathy — to build trust and earn loyalty.
    Our customers

    See how Genesys call center and customer experience solutions help businesses succeed.
    Our story

    Learn about Genesys and discover why we’re trusted by 7,000 companies worldwide.
  • Resources

    THE STATE OF CUSTOMER EXPERIENCE

    Business and consumer insights into the trends shaping CX.

    We Can Help

    Improve customer experience

    Learn how to serve customers where they are and guide them on more productive journeys.
    Improve employee experience

    Explore ways to engage and empower your team — because helping people is a great job.
    Level up your technology

    Maximize your customer experience technology to reach your goals and delight customers.
    Grow your business

    Win and keep customers with a blended approach to sales, marketing and support.

     All Resources

    Explore

    Events

    Save the date for these upcoming Genesys events — virtual and in-person.
    Blog and podcasts

    Gain insights from customers, employees, industry thought leaders and more.
    Webinars

    Watch and listen your way to better customer experience and more connected moments.
    Developer tools

    Extend functionality without directly using an API. No programming required.
  • Pricing
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